Mark Newell
Chief Customer Officer, Pinntec Ltd
Day 2, Panel Theatre 1
Enhancing Customer Satisfaction Through Experience
Discover how to enhance customer satisfaction through exceptional experiences. This seminar will cover customer service techniques, personalized interactions, and creating memorable in-store environments. Learn strategies to delight customers, foster loyalty, and drive repeat business.
About Mark:
Leveraging relevant technology to support meaningful and sustainable business change, with the consumer at the center of every decision.
Passionate about developing valued experiences for users and businesses alike.
Excited by the opportunity that emerging and developing technologies bring along.
Broad experience working with various retailers, hospitality groups, healthcare trusts, technology partners and suppliers from several perspectives, including consultancy, sales leadership, senior account management, business strategy development / execution, program / project management and store management at all levels.
